CANCELLATION POLICY

📋 Appointment & Cancellation Policy To respect both your time and our schedule, we kindly ask all clients to review the following policies: ✔️ Appointment Confirmation All appointments must be confirmed by 6:00 PM the day before your scheduled service. If the appointment is not confirmed by this time, it will be automatically cancelled and released for booking. ⸻ ❌ Cancellation Policy We understand that life happens, but last-minute cancellations greatly affect our schedule. * 24+ hours notice: No fee * 12–24 hours notice: 25% of service fee will be charged * 6–12 hours notice: 50% of service fee will be charged * Less than 6 hours / No-show: 100% of service fee will be charged 💳 Packages & Memberships To preserve the value of our packages and scheduling availability: * Package sessions are reserved exclusively for you and are non-transferable and non-refundable * Late cancellations or no-shows may result in the loss of one full session credit * Credits are applied based on appointment attendance and policy compliance ⸻ ⏰ Arrival & Grace Period To ensure a calm and uninterrupted experience for all guests: * We offer a 10-minute grace period for late arrivals * Arrivals within the grace period will still be honored; however, session time may be adjusted to respect the following appointment * Arrivals exceeding 10 minutes may be considered a late cancellation or no-show, and the full service fee or credit may be applied ⸻ 🤍 Guest Experience Courtesy Each appointment is reserved exclusively for you. These policies allow us to maintain a peaceful schedule, respect every guest’s time, and provide the highest level of care. We sincerely appreciate your understanding and continued support of our spa.